My in-app purchase isn’t appearing on my account. How can I claim my purchase?

All in-app purchases can be claimed in the in-game Mailbox. Sometimes transactions can take a while to process – this can take up to 48 hour...

It’s been 48 hours and I still haven’t received my purchase!

If you haven’t received your purchase after 48 hours, please contact the Monster-Handlers for assistance crediting your missing purchase. Pl...

It’s been 48 hours and I still haven’t received my purchase!

If you haven’t received your purchase after 48 hours, please contact the Monster-Handlers for assistance crediting your missing purchase. Pl...

I can’t make any in-app purchases!

All purchasing is handled directly by your App Store and not by us, so their Support Team is better equipped to resolve this issue for you.&...

I can’t make any in-app purchases!

All purchasing is handled directly by your App Store and not by us, so their Support Team is better equipped to resolve this issue for you.&...

Help! I made an accidental purchase. How do I request a refund?

On iOS:Apple handles all in-app purchases, so we cannot issue a refund from our end. Please contact Apple Support to request a refund.On And...

Help! I made an accidental purchase. How do I request a refund?

Amazon handles all in-app purchases, so we cannot issue a refund from our end. Please contact Amazon Support to request a refund.

I’ve completed an offer from the Free Diamonds/Coins menu. Where can I claim my offer wall rewards?

Currency from purchases and Fyber rewards are delivered to your in-game Mailbox. Once you open your Mailbox, you can select the attachment a...

I haven’t received my rewards from the offer wall yet!

Our partner Fyber is the supplier of the Free Currency offers and manages the distribution of the currency rewards. If you’re still missing ...