Facebook logins are no longer supported. Good news is, we can transfer your My Singing Monsters account progress to a new email secured account and get you back to Monstering!

You will need the following information:

  • Support ID of a NEW Account secured to an email address (This will give us somewhere to send your progress!)
  • Facebook User ID

Additional information that may help us locate your account:

  • The display name of your Facebook account
  • The level of your Facebook account
  • BBB ID(s) / Friend Code(s) or Display name(s) of friends added to your Facebook account
  • Receipt(s) for any in-app purchases made on the Facebook account

How do I create a new account?

  1. Uninstall and reinstall the My Singing Monsters on your device.
  2. Launch the game and select PLAY (Guest). (The game may automatically do this.)

How do I secure my new account to an email address?

  1. Complete the tutorial and reach Level 7.
  2. Log Out through the Options menu and log back in.
  3. Go to Options, tap Save Progress, and tap on the mailbox icon to secure your account with an email address.
  4. Input a valid email address and password. This does not have to be the same email address as your Facebook account.
  5. You will receive a verification email to the address you’ve entered. Check your email inbox and follow the link to verify your account.

How do I find the Support ID of my new account?

  1. Select Options
  2. Select Support
  3. Select Show Support ID

How do I find my Facebook User ID?

  1. Log into Facebook
  2. Click on your profile picture in the top right of Facebook
  3. Select Settings & privacy, then click Settings
  4. Click Apps and Websites in the left side menu
  5. Click View and Edit next to My Singing Monsters
  6. Scroll down to the bottom of the page. Your user ID can be found and copied from this section.

If you have any questions about locating your user ID, please see Find your user ID for your apps and games on Facebook or reach out to Facebook for further assistance.

Once you have gathered all the required information, please complete the following form: