We’re here to help! The best way to reach My Singing Monsters Support is through the in-game chat or by submitting a form for your specific issue from within the game. This helps us view your account details automatically so we can solve your issue faster.

Sign-in Help

For assistance with signing in, please see more info here:

• How can I recover my lost account?
• I can’t log in using my Facebook account!
  
• How do I transfer my progress to a new device?

In-App Purchases

For assistance with in-app purchases, please see more info here:

• How do I request a refund?
• Why didn't I receive my In-App Purchase?
  

Reporting an Inappropriate Advertisement

Have you encountered an inappropriate ad while playing My Singing Monsters? Let us know, and our team will address it with the help of your report.

Reporting a Bug

To report a bug with My Singing Monsters that isn’t already listed on the Known Issues page, please contact us.

Filling out the bug report form on your device allows us to collect important contextual information (like app version and device model) to better investigate bugs.

Need More Help?

Check out our Help Center articles! Many common questions and issues have answers and troubleshooting steps available to help resolve your issue.