How do I find my BBB ID / Friend Code?

You can find your BBB ID / Friend Code in the Options Menu > Support or in your Friends Menu at the top right.If you are unable to access...

How do I update My Singing Monsters?

AndroidOpen the Google Play Store app.Tap Menu and then My apps & games.Apps with an update available are labeled "Update." You can also...

What is a BBB ID?

BBB ID stands for Big Blue Bubble identification, and is a special code assigned to each My Singing Monsters account. Your BBB ID is what th...

I forgot my Apple/Game Center password. How do I reset it?

Please visit Apple iForgot to retrieve, change or reset your Apple / Game Center password.

I forgot the password for my email account. How do I reset it?

Here’s how to reset your password:Select Change User on the title screenSelect EmailSelect Forgot PasswordEnter your email address You will ...

How can I recover my lost account?

My Singing Monsters game progress is saved when secured to a login method. The available login methods are:Email: Available on any mobile de...

How do I save my progress?

Securing your account will protect your progress and allows it to be accessed on any mobile device via the email login method.To secure your...

The secure account button is grayed out / I don’t remember how I secured my account!

If the secure account button is grayed out, you have already secured your account. Please contact the Monster-Handlers with your BBB ID for ...

When I try to secure my account, it keeps telling me "invalid email." What am I doing wrong?

Please try entering your email manually, without using any copy/paste or auto complete. This can sometimes add extra characters or letters t...

My account has been flagged for deletion. How do I undo this?

If you’d like to cancel the account deletion process, tap the "Recover Account" button when attempting to log in to your account.

How do I delete my account?

Here's how you can delete your account:Select the Options buttonSelect "Support"Select "Delete Account"Select the green checkmark to confirm...

Can I carry over or transfer my Mobile game progress to Steam?

My Singing Monsters on PC is a standalone experience; progress made on mobile does not carry over to the Steam version. Use your Monster exp...

I’m playing on Steam - can I add a friend who plays on mobile?

You can play with friends as long as you are both on the same platform! My Singing Monsters (PC) is a standalone experience; it is not cross...

How long will it take to delete my account?

Account deletion takes 60 days to complete.

I can’t log in using my Facebook account!

Facebook logins are no longer supported. The good news is, we can save your progress to an email address and get you back to Monstering!&nbs...

Why can’t I create a new Guest account?

As of Version 4.8.6 we have removed the ability to create Guest accounts. You can now create a new account using one of the following login ...

Why can’t I create a new Game Center account?

As of Version 4.8.6 we have removed the ability to create accounts secured to Game Center. You can now create a new account using one of the...

How do I create a new account?

To create a new My Singing Monsters account, select the Create Account button on the title screen. Select a login method to get started with...

How do I access my account on a new device?

To access your account on a new device, it must be secured to a login method:Guest: Cannot be accessed on another device. You must secure it...

Can I log in on multiple devices on different platforms?

Whether you can access your account on multiple devices depends on your account’s login method:Guest: Cannot be accessed on another device. ...

Can I reset / restart the game?

If you’d like to start over, we recommend creating a new account.To create a new My Singing Monsters account, select the Create Account butt...

How do I secure my Guest account?

To secure your Guest account, open the Options menu and select Save Progress. From there, choose one of the available login methods: email, ...

Can I secure my account to multiple login methods?

As of Version 4.8.6, you can secure your account to multiple login methods. To view the available options, open the Options menu and select ...

I forgot my Google account password. How do I reset it?

If you forgot your Google account password, visit Google’s Change or reset your password page to reset it.

I forgot my Amazon account password. How do I reset it?

If you forgot your Amazon account password, visit Amazon’s Reset Your Password page to reset it. 

Can I change my login method?

While you cannot remove or replace a login method once it has been secured to your account, you can secure your account to additional login ...

I entered the wrong email when I secured my account, and now I can't verify. What can I do?

If you entered the wrong email address when securing your account, you will need to create a new account using the correct email so the Mons...

I can’t remember which login method(s) I used to secure my account!

To view which login methods are secured to your account, open the Options menu and select Save Progress. This screen will show you which log...