What is a BBB ID?

BBB ID stands for Big Blue Bubble identification, and is a special code assigned to each My Singing Monsters account. Your BBB ID is what th...

How do I find my BBB ID / Friend Code?

You can find your BBB ID / Friend Code in the Options Menu > Support or in your Friends Menu at the top right.If you are unable to access...

I forgot my Apple/Game Center password. How do I reset it?

Please visit Apple iForgot to retrieve, change or reset your Apple / Game Center password.

I forgot the password for my email account. How do I reset it?

Here’s how to reset your password:Select Change User on the title screenSelect EmailSelect Forgot PasswordEnter your email address You will ...

My game started over from level 1 and I’ve lost all of my progress!

Don't worry, you may have simply created another account! My Singing Monster game progress is saved when associated with an email address, G...

How do I save my progress?

Securing your account will protect your progress and allows it to be accessed on any mobile device via the email login method.To secure your...

The secure account button is grayed out / I don’t remember how I secured my account!

If the secure account button is grayed out, you have already secured your account. Please contact the Monster-Handlers with your BBB ID for ...

I entered the wrong email when I secured my account, and now I can't verify. What can I do?

You will need to make a new Guest account by deleting and reinstalling the game, then secure this account to the correct email in the Option...

When I try to secure my account, it keeps telling me "invalid email." What am I doing wrong?

Please try entering your email manually, without using any copy/paste or auto complete. This can sometimes add extra characters or letters t...

How do I update My Singing Monsters?

AndroidOpen the Google Play Store app.Tap Menu and then My apps & games.Apps with an update available are labeled "Update." You can also...

I can’t log in using my Facebook account!

We are aware that Facebook logins are currently unavailable. Good news is, we can transfer your My Singing Monsters account progress to a ne...

How do I transfer my progress to a new device?

To access your progress on a new device, your account must be secured to an email, Game Center or Apple account. Once you’ve secured your ac...

Can I change my login method?

To change your login method, you will need to create a new account using your desired login method. Once you’ve created the account, you wil...

Can I reset / restart the game?

The Monster-Handlers can certainly reset your account's progress for you; however, there is no way to recover it later. It is strongly recom...

My account has been flagged for deletion. How do I undo this?

Please contact the Monster-Handlers within 60 days if this has been done by accident.

How do I delete my account?

Here's how you can delete your account:Select the Options buttonSelect "Support"Select "Delete Account"Select the green checkmark to confirm...

Can I carry over or transfer my Mobile game progress to Steam?

My Singing Monsters on PC is a standalone experience; progress made on mobile does not carry over to the Steam version. Use your Monster exp...

I’m playing on Steam - can I add a friend who plays on mobile?

You can play with friends as long as you are both on the same platform! My Singing Monsters (PC) is a standalone experience; it is not cross...