How does the Offer Wall work?

The Offer Wall, powered by Digital Turbine, allows you to complete offers in exchange for Currency. The number and variety of offers are dif...

I’ve completed an offer from the Free Diamonds/Coins menu. Where can I claim my offer wall rewards?

The rewards from the offer wall will be automatically added to your account once the offer has been verified by Digital Turbine.

I haven’t received my rewards from the offer wall yet!

Here's how you can check your offer status:Open the menu located in the top left cornerTap "Status" to view all your offersFind your offer a...

Why can’t I see the offer wall?

If you can’t see the offer wall, then we recommend that you perform a Force Quit of the app, ensure you have a strong connection to the Inte...

How can I disable ads?

You can dismiss ads at any time by making any in-app purchase.

Can I still watch videos for speed ups after making a purchase?

The advertisements removed by making an in-app purchase are the forced video ads on launch. You will still be able to watch videos for speed...

I made a purchase and I’m still seeing ads!

Premium status gets applied to your account once you close and reopen the game. Please perform a Force Quit of the game, ensure you have a s...

Why can't I watch Speed Up or Spin Wheel videos?

Notice for Players Age 13 and UnderWe've temporarily disabled ads for players under the age of 13 while we investigate a technical issue. Th...

How do I report Inappropriate Ads?

Have you encountered an inappropriate ad while playing My Singing Monsters? Let us know, and our team will address it with the help of your ...