Hola, ¿en qué podemos ayudarte?

Current Issues

My game started over from level 1, and I’ve lost all of my progress!

How do I sign into my account?

If I uninstall the game, will I lose my progress?

My in-app purchase isn’t appearing on my account. How can I claim my purchase?

It’s been 48 hours and I still haven’t received my purchase!

It’s been 48 hours and I still haven’t received my purchase!

How do I earn more XP so I can level up?

What is the Mailbox?

What is the Bulletin Board?

How do I move a Monster?

What are the Coins above the Monster’s head?

What does the Give button for each Monster do?

What are Goals?

What are Daily Goals?

How do I earn additional Cosmic Dice Rolls?

How long do I have to complete the Star Chart?

What is the Daily Streak?

What is the Prism Gate?

How do I unlock the Prism Gate?

How do I use the Prism Gate?

How do I get Coins?

How do I earn Diamonds?

What are Crystals and how can I use them?

What are Crafting Items?

What materials do I need to craft an item?

Why are there exclamation marks and music notes in my Crafting Structures?

What is the Skyship?

What are Skyship Orders?

How do I fill orders?

Where is my Castle on the Outer Islands?

How do I get another Breeding Structure?

Can I get another Nursery Structure?

How do I unlock more parts of my Continent?

Where can I find the Outer Islands?

How do I remove obstacles?

How do I change my Display Name?

Where do I find my Friend Code?

What can I do with my Friends?

My game is crashing!

I'm stuck loading! It just keeps spinning and spinning. What’s wrong?

Can I play My Singing Monsters: Dawn of Fire offline?

How can I share my ideas and feedback with the Monster-Handlers?

How do I submit a bug report?

What are the Community Standards?

Why was my account banned?

Can I share my account?