My in-app purchase isn’t appearing on my account. How can I claim my purchase?

All in-app purchases can be claimed in the in-game Mailbox. Sometimes transactions can take a while to process – this can take up to 48 hour...

It’s been 48 hours and I still haven’t received my purchase!

If you haven’t received your purchase after 48 hours, please contact the Monster-Handlers for assistance crediting your missing purchase. Pl...

It’s been 48 hours and I still haven’t received my purchase!

If you haven’t received your purchase after 48 hours, please contact the Monster-Handlers for assistance crediting your missing purchase. Pl...

I can’t make any in-app purchases!

All purchasing is handled directly by your App Store and not by us, so their Support Team is better equipped to resolve this issue for you.&...

I can’t make any in-app purchases!

All purchasing is handled directly by your App Store and not by us, so their Support Team is better equipped to resolve this issue for you.&...

Help! I made an accidental purchase. How do I request a refund?

On iOS:Apple handles all in-app purchases, so we cannot issue a refund from our end. Please contact Apple Support to request a refund.On And...

Help! I made an accidental purchase. How do I request a refund?

Amazon handles all in-app purchases, so we cannot issue a refund from our end. Please contact Amazon Support to request a refund.

¿Cómo funcionan el Offer Wall?

El Offer Wall, impulsado por Digital Turbine, te permite completar ofertas a cambio de Moneda. El número y variedad de ofertas difieren de u...

Why can’t I see the offer wall?

If you can’t see the offer wall, then we recommend that you perform a Force Quit of the app, ensure you have a strong connection to the Inte...

I’ve completed an offer from the Free Diamonds/Coins menu. Where can I claim my offer wall rewards?

The rewards from the offer wall will be automatically added to your account once the offer has been verified by Digital Turbine.

I haven’t received my rewards from the offer wall yet!

Here's how you can check your offer status:Open the menu located in the top left cornerTap "Status" to view all your offersFind your offer a...