¿Cómo encuentro mi ID/código de amigo de BBB?

Puedes encontrar tu ID/código de amigo de BBB en el menú Opciones > Soporte o en el menú Amigos de la esquina superior derecha. Si no pue...

How do I update My Singing Monsters?

AndroidOpen the Google Play Store app.Tap Menu and then My apps & games.Apps with an update available are labeled "Update." You can also...

¿Qué es un BBB ID?

BBB ID significa Big Blue Bubble identification, y es un código especial asignado a cada cuenta de My Singing Monsters. Su ID BBB es lo que ...

He olvidado mi contraseña de Apple/Game Center. ¿Cómo la reinicio?

Visita Apple iForgot para recuperar, cambiar o reiniciar tu contraseña de Apple/Game Center.

He olvidado la contraseña de mi cuenta de correo electrónico. ¿Cómo la reinicio?

Esta es la forma de reiniciar tu contraseña:Elige Cambiar usuario en la pantalla del títuloElige Correo electrónicoElige He olvidado la cont...

How can I recover my lost account?

My Singing Monsters game progress is saved when secured to a login method. The available login methods are:Email: Available on any mobile de...

How do I save my progress?

Securing your account will protect your progress and allows it to be accessed on any mobile device via the email login method.To secure your...

The secure account button is grayed out / I don’t remember how I secured my account!

If the secure account button is grayed out, you have already secured your account. Please contact the Monster-Handlers with your BBB ID for ...

When I try to secure my account, it keeps telling me "invalid email." What am I doing wrong?

Please try entering your email manually, without using any copy/paste or auto complete. This can sometimes add extra characters or letters t...

Mi cuenta ha sido marcada para su borrado. ¿Cómo puedo deshacer esta acción?

Si deseas cancelar el proceso de borrado de cuenta, toca el botón "Recuperar Cuenta" cuando intentas iniciar sesión en tu cuenta.

How do I delete my account?

Here's how you can delete your account:Select the Options buttonSelect "Support"Select "Delete Account"Select the green checkmark to confirm...

Can I carry over or transfer my Mobile game progress to Steam?

My Singing Monsters on PC is a standalone experience; progress made on mobile does not carry over to the Steam version. Use your Monster exp...

I’m playing on Steam - can I add a friend who plays on mobile?

You can play with friends as long as you are both on the same platform! My Singing Monsters (PC) is a standalone experience; it is not cross...

¿Cuánto tiempo tardará en borrar mi cuenta?

El borrado de la cuenta tarda 60 días en completarse.

¿Cómo puedo recuperar mi cuenta de Facebook?

Ya no es posible iniciar sesión con Facebook. ¡La buena noticia es que podemos guardar tu progreso en una dirección de e-mail y volver a jug...

Why can’t I create a new Guest account?

As of Version 4.8.6 we have removed the ability to create Guest accounts. You can now create a new account using one of the following login ...

Why can’t I create a new Game Center account?

As of Version 4.8.6 we have removed the ability to create accounts secured to Game Center. You can now create a new account using one of the...

How do I create a new account?

To create a new My Singing Monsters account, select the Create Account button on the title screen. Select a login method to get started with...

How do I access my account on a new device?

To access your account on a new device, it must be secured to a login method:Guest: Cannot be accessed on another device. You must secure it...

Can I log in on multiple devices on different platforms?

Whether you can access your account on multiple devices depends on your account’s login method:Guest: Cannot be accessed on another device. ...

Can I reset / restart the game?

If you’d like to start over, we recommend creating a new account.To create a new My Singing Monsters account, select the Create Account butt...

How do I secure my Guest account?

To secure your Guest account, open the Options menu and select Save Progress. From there, choose one of the available login methods: email, ...

Can I secure my account to multiple login methods?

As of Version 4.8.6, you can secure your account to multiple login methods. To view the available options, open the Options menu and select ...

I forgot my Google account password. How do I reset it?

If you forgot your Google account password, visit Google’s Change or reset your password page to reset it.

I forgot my Amazon account password. How do I reset it?

If you forgot your Amazon account password, visit Amazon’s Reset Your Password page to reset it. 

Can I change my login method?

While you cannot remove or replace a login method once it has been secured to your account, you can secure your account to additional login ...

I entered the wrong email when I secured my account, and now I can't verify. What can I do?

If you entered the wrong email address when securing your account, you will need to create a new account using the correct email so the Mons...

I can’t remember which login method(s) I used to secure my account!

To view which login methods are secured to your account, open the Options menu and select Save Progress. This screen will show you which log...