¿Qué es un BBB ID?

BBB ID significa Big Blue Bubble identification, y es un código especial asignado a cada cuenta de My Singing Monsters. Su ID BBB es lo que ...

¿Cómo encuentro mi ID/código de amigo de BBB?

Puedes encontrar tu ID/código de amigo de BBB en el menú Opciones > Soporte o en el menú Amigos de la esquina superior derecha. Si no pue...

He olvidado mi contraseña de Apple/Game Center. ¿Cómo la reinicio?

Visita Apple iForgot para recuperar, cambiar o reiniciar tu contraseña de Apple/Game Center.

He olvidado la contraseña de mi cuenta de correo electrónico. ¿Cómo la reinicio?

Esta es la forma de reiniciar tu contraseña:Elige Cambiar usuario en la pantalla del títuloElige Correo electrónicoElige He olvidado la cont...

My game started over from level 1 and I’ve lost all of my progress!

Don't worry, you may have simply created another account! My Singing Monster game progress is saved when associated with an email address, G...

How do I save my progress?

Securing your account will protect your progress and allows it to be accessed on any mobile device via the email login method.To secure your...

The secure account button is grayed out / I don’t remember how I secured my account!

If the secure account button is grayed out, you have already secured your account. Please contact the Monster-Handlers with your BBB ID for ...

I entered the wrong email when I secured my account, and now I can't verify. What can I do?

You will need to make a new Guest account by deleting and reinstalling the game, then secure this account to the correct email in the Option...

When I try to secure my account, it keeps telling me "invalid email." What am I doing wrong?

Please try entering your email manually, without using any copy/paste or auto complete. This can sometimes add extra characters or letters t...

How do I update My Singing Monsters?

AndroidOpen the Google Play Store app.Tap Menu and then My apps & games.Apps with an update available are labeled "Update." You can also...

How do I transfer my progress to a new device?

To access your progress on a new device, your account must be secured to an email, Game Center or Apple account. Once you’ve secured your ac...

Can I change my login method?

To change your login method, you will need to create a new account using your desired login method. Once you’ve created the account, you wil...

¿Puedo reiniciar el juego?

Si deseas comenzar de nuevo, te recomendamos crear una nueva cuenta:iOS1. Desinstala My Singing Monsters2. Desactiva la copia de seguridad y...

Mi cuenta ha sido marcada para su borrado. ¿Cómo puedo deshacer esta acción?

Si deseas cancelar el proceso de borrado de cuenta, toca el botón "Recuperar Cuenta" cuando intentas iniciar sesión en tu cuenta.

How do I delete my account?

Here's how you can delete your account:Select the Options buttonSelect "Support"Select "Delete Account"Select the green checkmark to confirm...

Can I carry over or transfer my Mobile game progress to Steam?

My Singing Monsters on PC is a standalone experience; progress made on mobile does not carry over to the Steam version. Use your Monster exp...

I’m playing on Steam - can I add a friend who plays on mobile?

You can play with friends as long as you are both on the same platform! My Singing Monsters (PC) is a standalone experience; it is not cross...

¿Cuánto tiempo tardará en borrar mi cuenta?

El borrado de la cuenta tarda 60 días en completarse.

I can’t log in using my Facebook account!

Facebook logins are no longer supported. Good news is, we can transfer your My Singing Monsters account progress to a new email secured acco...