Qu'est-ce qu'une BBB ID?

Le BBB ID correspond à l'identification Big Blue Bubble et est un code spécial attribué à chaque compte My Singing Monsters. Ta BBB ID est c...

Où se trouve mon BBB ID/Code d'Ami ?

Retrouvez votre BBB ID/Code d'Ami dans le menu Options > Assistance ou dans le menu Amis en haut à droite. Si vous ne parvenez pas à accé...

J'ai oublié mon mot de passe Apple/Game Center. Comment le réinitialiser ?

Rendez-vous sur Apple iForgot pour récupérer, modifier ou réinitialiser votre mot de passe Apple/Game Center.

J'ai oublié le mot de passe de mon compte associé à une adresse email. Comment le réinitialiser ?

Voici comment réinitialiser votre mot de passe :Sur l'écran titre, sélectionnez Changer l'utilisateur.Sélectionnez Email.Sélectionnez M...

My game started over from level 1 and I’ve lost all of my progress!

Don't worry, you may have simply created another account! My Singing Monster game progress is saved when associated with an email address, G...

How do I save my progress?

Securing your account will protect your progress and allows it to be accessed on any mobile device via the email login method.To secure your...

The secure account button is grayed out / I don’t remember how I secured my account!

If the secure account button is grayed out, you have already secured your account. Please contact the Monster-Handlers with your BBB ID for ...

I entered the wrong email when I secured my account, and now I can't verify. What can I do?

You will need to make a new Guest account by deleting and reinstalling the game, then secure this account to the correct email in the Option...

When I try to secure my account, it keeps telling me "invalid email." What am I doing wrong?

Please try entering your email manually, without using any copy/paste or auto complete. This can sometimes add extra characters or letters t...

How do I update My Singing Monsters?

AndroidOpen the Google Play Store app.Tap Menu and then My apps & games.Apps with an update available are labeled "Update." You can also...

How do I transfer my progress to a new device?

To access your progress on a new device, your account must be secured to an email, Game Center or Apple account. Once you’ve secured your ac...

Can I change my login method?

To change your login method, you will need to create a new account using your desired login method. Once you’ve created the account, you wil...

Puis-je réinitialiser/redémarrer le jeu?

Si tu souhaites tout recommencer, nous te recommandons de créer un nouveau compte:iOS1. Désinstaller My Singing Monsters2. Désactiver votre ...

Mon compte a été signalé comme devant être supprimé. Comment puis-je annuler cette opération?

Si tu souhaites annuler le processus de suppression de compte, touche le bouton 'Récupérer Compte' lorsque tu essayes de te connecter à ton ...

How do I delete my account?

Here's how you can delete your account:Select the Options buttonSelect "Support"Select "Delete Account"Select the green checkmark to confirm...

Can I carry over or transfer my Mobile game progress to Steam?

My Singing Monsters on PC is a standalone experience; progress made on mobile does not carry over to the Steam version. Use your Monster exp...

I’m playing on Steam - can I add a friend who plays on mobile?

You can play with friends as long as you are both on the same platform! My Singing Monsters (PC) is a standalone experience; it is not cross...

Combien de temps faudra-t-il pour supprimer mon compte?

La suppression du compte prend 60 jours.

I can’t log in using my Facebook account!

Facebook logins are no longer supported. Good news is, we can transfer your My Singing Monsters account progress to a new email secured acco...