My game started over from level 1, and I’ve lost all of my progress!

Don’t worry, we can help! Please follow these steps:Create a new account for recovery Please create a new account. This will give us somewhe...

How do I sign into my account?

You can select your login method or start a new game from the main menu: GuestLaunch the gameTap on OptionsSelect Log OutWhen at the Ti...

If I uninstall the game, will I lose my progress?

PLEASE READ CAREFULLY.All game data is backed up on our server and associated with your log in method. This includes Monsters, Decorations, ...

I have an account on Google Play/Game Center/Apple, and I want to transfer my progress to another device so that I can keep playing. Is this possible?

At this time, we currently do not support logins across multiple platforms. Please contact the Monster-Handlers for further assistance if yo...

I went to play a new game on a shared device, and it just kept loading my family member’s account. How do I make my own account?

My Singing Monsters: Dawn of Fire has been streamlined to connect with your Google Play, Game Center, or Apple account.If you would like to ...

How do I link my account?

You can link your Guest progress to a Google Play (Android), Game Center (iOS), Apple (iOS) or Amazon account. You can do so by going to Opt...

How do I change users if I want to use multiple accounts?

You can access other progress by going to Options > Log Out. This should return you to the main menu where you'll be able to select your ...

How do I create a new account or start over?

We are unable to reset My Singing Monsters: Dawn of Fire accounts.You can start a new account by navigating to Options > Log Out. You wil...

Someone else is accessing my account!

Please contact the Monster-Handlers with the following information about your account:Your Support ID or Friend CodeYour display nameYour ac...

Personal Data Deletion

It is possible to request the deletion of all the information we have collected about your game account.To fully comply with this request, m...