Che cosa è un BBB ID?

BBB ID indica l'identificazione Big Blue Bubble, ed è un codice speciale assegnato ad ogni account di My Singing Monsters. Il tuo ID BBB è q...

Dove trovo il mio ID BBB/codice amico?

Puoi trovare il tuo ID BBB/codice amico nel menu Opzioni > Assistenza oppure in alto a destra nel menu Amici. Se non riesci ad accedere a...

Ho dimenticato la mia password Apple/Game Center. Come faccio a reimpostarla?

Utilizza il servizio iForgot di Apple per recuperare, modificare o reimpostare la tua password Apple/Game Center.

Ho dimenticato la password dell'account collegato al mio indirizzo e-mail. Come faccio a reimpostarla?

Ecco le istruzioni per reimpostare la tua password:Seleziona "Cambia utente" nella schermata del titoloSeleziona "E-mail"Seleziona "Ho dimen...

My game started over from level 1 and I’ve lost all of my progress!

Don't worry, you may have simply created another account! My Singing Monster game progress is saved when associated with an email address, G...

How do I save my progress?

Securing your account will protect your progress and allows it to be accessed on any mobile device via the email login method.To secure your...

The secure account button is grayed out / I don’t remember how I secured my account!

If the secure account button is grayed out, you have already secured your account. Please contact the Monster-Handlers with your BBB ID for ...

I entered the wrong email when I secured my account, and now I can't verify. What can I do?

You will need to make a new Guest account by deleting and reinstalling the game, then secure this account to the correct email in the Option...

When I try to secure my account, it keeps telling me "invalid email." What am I doing wrong?

Please try entering your email manually, without using any copy/paste or auto complete. This can sometimes add extra characters or letters t...

How do I update My Singing Monsters?

AndroidOpen the Google Play Store app.Tap Menu and then My apps & games.Apps with an update available are labeled "Update." You can also...

How do I transfer my progress to a new device?

To access your progress on a new device, your account must be secured to an email, Game Center or Apple account. Once you’ve secured your ac...

Can I change my login method?

To change your login method, you will need to create a new account using your desired login method. Once you’ve created the account, you wil...

Posso resettare/riavviare il gioco?

Se desideri ricominciare, ti consigliamo di creare un nuovo account:iOS1. Disinstalla My Singing Monsters2. Disattiva il backup e il riprist...

Il mio account è stato segnalato per la cancellazione. Come posso annullare questa operazione?

Se desideri annullare il processo di cancellazione dell'account, tocca il pulsante "Recupera Account" quando provi ad accedere al tuo accoun...

How do I delete my account?

Here's how you can delete your account:Select the Options buttonSelect "Support"Select "Delete Account"Select the green checkmark to confirm...

Can I carry over or transfer my Mobile game progress to Steam?

My Singing Monsters on PC is a standalone experience; progress made on mobile does not carry over to the Steam version. Use your Monster exp...

I’m playing on Steam - can I add a friend who plays on mobile?

You can play with friends as long as you are both on the same platform! My Singing Monsters (PC) is a standalone experience; it is not cross...

Quanto tempo ci vorrà per cancellare il mio account?

La cancellazione dell'account richiede 60 giorni.

I can’t log in using my Facebook account!

Facebook logins are no longer supported. Good news is, we can transfer your My Singing Monsters account progress to a new email secured acco...