This page lists current known issues and bugs that the Monster-Handlers are investigating. If you're experiencing an issue that isn't listed here, we recommend checking the troubleshooting section or contacting us for further help.

Notice for Players Age 13 and Under
We've temporarily disabled ads for players under the age of 13 while we investigate a technical issue. Thank you for your patience and understanding!
 
"Listen Up!" Prompt introducing Titansouls appears repeatedly
Issue description: After changing Islands, the "Listen Up!" Prompt introducing Titansouls appears
Issue status: Investigating
 
Info window doesn't appear (Steam Only)
Issue description: Selecting the Info button does not bring up the Info window
Issue status: Investigating

Breeding Structure scroll selection not working properly (Steam Only)
Issue description: The Breeding Structure does not allow proper scrolling when selecting Monsters to breed
Issue status: Investigating
Workaround: 

  1. Close My Singing Monsters and Steam
  2. Open File Explorer
  3. Type %appdata% into the text bar
  4. Navigate back to theAppdata folder
  5. Enter LocalLow
  6. Enter Big Blue Bubble Inc
  7. Delete the folder named "My Singing Monsters"
  8. Restart Steam and My Singing Monsters

 

Breeding Structure menu is sometimes blank (Steam Only)
Issue description: When opening the Breeding Menu it may appear blank despite having breedable Monsters on the Island
Issue status: Investigating
Workaround: 

  1. Close My Singing Monsters and Steam
  2. Open File Explorer
  3. Type %appdata% into the text bar
  4. Navigate back to theAppdata folder
  5. Enter LocalLow
  6. Enter Big Blue Bubble Inc
  7. Delete the folder named "My Singing Monsters"
  8. Restart Steam and My Singing Monsters