O que é uma BBB ID?

BBB ID significa identificação Big Blue Bubble e é um código especial atribuído a cada conta My Singing Monsters. Sua BBB ID é o que o Trein...

Onde encontro meu BBB ID/Código de Amigo?

Seu BBB ID/Código de amigo pode ser encontrado no menu Opções > Suporte ou no menu Amigos no canto superior direito.Se não conseguir aces...

Esqueci minha senha da Apple/Game Center. Como posso redefini-la?

Acesse Apple iForgot para recuperar, alterar ou redefinir sua senha da Apple/Game Center.

Esqueci a senha da minha conta de e-mail. Como posso redefini-la?

Veja abaixo como redefinir sua senha:Selecione Mudar de Usuário na tela inicial.Selecione E-mail.Selecione Esqueci a Senha.Insira seu endere...

My game started over from level 1 and I’ve lost all of my progress!

Don't worry, you may have simply created another account! My Singing Monster game progress is saved when associated with an email address, G...

How do I save my progress?

Securing your account will protect your progress and allows it to be accessed on any mobile device via the email login method.To secure your...

The secure account button is grayed out / I don’t remember how I secured my account!

If the secure account button is grayed out, you have already secured your account. Please contact the Monster-Handlers with your BBB ID for ...

I entered the wrong email when I secured my account, and now I can't verify. What can I do?

You will need to make a new Guest account by deleting and reinstalling the game, then secure this account to the correct email in the Option...

When I try to secure my account, it keeps telling me "invalid email." What am I doing wrong?

Please try entering your email manually, without using any copy/paste or auto complete. This can sometimes add extra characters or letters t...

How do I update My Singing Monsters?

AndroidOpen the Google Play Store app.Tap Menu and then My apps & games.Apps with an update available are labeled "Update." You can also...

How do I transfer my progress to a new device?

To access your progress on a new device, your account must be secured to an email, Game Center or Apple account. Once you’ve secured your ac...

Can I change my login method?

To change your login method, you will need to create a new account using your desired login method. Once you’ve created the account, you wil...

Posso reiniciar/reiniciar o jogo?

Se você quiser começar de novo, recomendamos criar uma nova conta:iOS1. Desinstale o My Singing Monsters2. Desative seu backup e restauração...

Minha conta foi sinalizada para apagamento. Como desfaço isso?

Se você quiser cancelar o processo de apagamento da conta, toque no botão "Recuperar Conta" ao tentar fazer login na sua conta.

How do I delete my account?

Here's how you can delete your account:Select the Options buttonSelect "Support"Select "Delete Account"Select the green checkmark to confirm...

Can I carry over or transfer my Mobile game progress to Steam?

My Singing Monsters on PC is a standalone experience; progress made on mobile does not carry over to the Steam version. Use your Monster exp...

I’m playing on Steam - can I add a friend who plays on mobile?

You can play with friends as long as you are both on the same platform! My Singing Monsters (PC) is a standalone experience; it is not cross...

Quanto tempo levará para apagar minha conta?

O apagamento da conta leva 60 dias para ser concluída.

I can’t log in using my Facebook account!

Facebook logins are no longer supported. Good news is, we can transfer your My Singing Monsters account progress to a new email secured acco...