We’re here to help! The best way to reach My Singing Monsters Support is through the in-game chat or by submitting a form for your specific issue from within the game. This helps us view your account details automatically so we can solve your issue faster.

How to Access Support In-Game

To contact support from within the game:

  1. Log in to your My Singing Monsters account

  2. Select “Options”

  3. Select “Support”

  4. Select “Contact Support” to access the Help Center.

  5. Search different self-help topics depending on the issue you are having.

  6. If you can’t find the answers to your questions you can start a chat by selecting the "Conversation" button in the upper right-hand corner.

Alternative Contact Methods

Don’t see the in-game chat option? Submit a form for your specific issue:

We recommend submitting the form from your device while logged into your account in the game so we can solve your issue faster.

For child accounts: Parents or guardians can use the above forms in the Help Center to reach out on behalf of their child.

Need More Help?

Check out our Help Center articles! Many common questions and issues have answers and troubleshooting steps available to help resolve your issue.